Returns Policy

M&B SHIPCANVAS CO.
Toll Free Customer Service 1-800-758-6979

All Seabags & Ditty Bags by M&B SHIPCANVAS CO. are shipped with a written 25-Year Warranty which guarantees the quality of workmanship, as well as the fitness of all hardware and materials used in the bag's construction. Any bag found to be defective within the terms of our Warranty will be repaired or replaced (at our sole discretion) at no cost to the original Purchaser, except shipping.

Additionally, we provide a 30-day Returns Policy on all purchases including Seabags, Ditty Bags, Heaving Lines, Rigging Knives, Clothing Items and any other accessories or products that may be obtained through our website.

30-Day Returns Policy:

If you are dissatisfied with a purchase for any reason, M&B SHIPCANVAS CO will accept it as a return for a refund and/or exchange (your choice) within 30 days of the confirmed delivery date that your purchase was received. To be eligible for a full refund, the item must be unused and in the same condition that you received it, with all tags and packaging intact. We do not charge restock fees on new/unused items.

Exceptions:

Used/dirty/worn items are generally not refundable unless there is a manufacturing defect with the item, in which case we will offer to correct the issue or replace the item at our own expense. 

No refunds will be issued past the initial 30-day return window. On items shipping to overseas destinations, we reserve the right to extend this return period from 30 days up to 45 days, in order to accommodate for extended transit times and/or delays caused by the international shipping process.

Prior to accepting your return, we require that you must contact us first so that we can issue an RMA number along with specific return instructions and address info. Please tell us whether you would prefer a refund or an exchange for something else. Packages sent to us without prior contact may be delayed or rejected. 

To obtain an RMA number, please send us an email at editor@shipcanvas.com. 

Refunds and Exchanges:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund and/or exchange.

Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually 5.

Shipping costs are non-refundable. Except in the case of a defective product, or a mistake on the part of M&B SHIPCANVAS CO., the Customer will be responsible for paying shipping costs for returning the item. We recommend using a trackable shipping service with insurance. M&B SHIPCANVAS CO. cannot be held liable for any packages sent to us but not received.

THE GOLDEN RULE:

M&B SHIPCANVAS CO. was formed to preserve the virtues and traditions of an old-school American business model where we simply build a high-quality product, without shortcuts or compromises, and then back it up by remaining available in case you would ever have an issue with it. We don't want to be the biggest company of our type... just the best. In all transactions, our mission is to uphold the highest standards of integrity and treat every customer the way that we ourselves would want to be treated.

If you have any questions about our products or policies, please email Ed Morris at editor@ shipcanvas.com or call 1-800-758-6979